Terms and Conditions
- About C-MASTERS
Our full name is C-MASTERS. Our registered office is C-MASTERS, Veerhaven 3, 4485 PL, Kats, The Netherlands. Our company registration number is 20110410. Our email address is seiriuqne.[antispam].@c-masters.nl Our VAT number is NL811917150B01. C-MASTERS is a trading name for Celstar BV.
- Booking process
On receipt of your enquiry, we will contact you to discuss your specific requirements and previous experience and qualifications. We will provide you with the details of the course or activity, the dates, and the cost. You may book the course or activity by filling out our electronic booking form. Submitting the booking form to us with acceptance of the terms and conditions, constitutes a definite booking. We will confirm the booking via email or in writing within 5 days.
Each booking must be accompanied by payment of the total activity cost. Bookings are only considered firm on receipt of this payment. Payment should be made by bank transfer. The bank details of C-MASTERS are as follows:
- Cancellation by client
You may cancel your booking in writing up to 28 days before starting the activity, and request for refund of your already paid monies for this activity, subject to a cancellation fee of 50% of the total activity cost.
- Delay or non-arrival
If you are likely to be delayed beyond the start of your course, or you cannot attend your course through illness or commitments elsewhere, you are requested to contact C-MASTERS as soon as possible. If you fail to arrive, for any reason whatsoever including illness and have not notified C-MASTERS in advance of the course, you will automatically forfeit the total monies paid and no liability by doing so shall attach C-MASTERS whatsoever.
- Cancellation by C-MASTERS
If C-MASTERS cancels the event for any reason, and we are unable to accommodate you on another date, our liability will be limited to the return of any monies already paid.
Should you wish to alter the date or type of activity/course of your original booking we will make every effort to reschedule. You will be liable for any activity specific costs which we are not able to recover, for example but not limited to, food, boat or material hire, accommodation.
C-MASTERS carries full public liability insurance for the activities in which we engage. However, we advise that you take out adequate personal insurance.
- Force Majeure
C-MASTERS reserves the right to cancel/curtail your booked activity due to circumstances amounting to Force Majeure – these include, but are not limited to, war, riots, government action, terrorism, fire, weather conditions, strike action and all similar events outside C-MASTERS’s control. Where such circumstances occur C-MASTERS will not be liable to pay you refunds or compensation.
- COURSE DURATION
Practical multiple day courses typically start at approximately 1000 on the first evening until 1600 hours on the last day or otherwise stated on your booking confirmation. Shorebased theory courses start at approximately 1000 on the first day until 1700 on the last day. Note that these are only a guide and any variation may be made prior to the course commencing.
- LATE RETURN OF VESSEL
In case of a late return of the vessel for whatever reason beyond the date of the course you can stay onboard at C-MASTERS victualling expense or return home if you wish at your own expense. No liability shall extend beyond this.
- Minimum age and vulnerable adults
The minimum age for attending courses is 18 years. Persons under 18 years are accepted when accompanied on board by parent or guardian. For persons under 18 these Terms and Conditions must be accepted by the parent or guardian.
C-MASTERS will relax regulations on a case by case basis in relation to RYA training schemes which may inhibit the performance of candidates with special needs, provided that the standard, quality and integrity of schemes and assessments are not compromised.
- SKIPPER’S/PRINCIPAL’S DECISIONS
The Principal’s decision is final at all times, on the property and the vessels of C-MASTERS, until the Skipper takes over. From the moment the Skipper steps onboard the vessel in accordance with marine practice, the Skipper’s decisions are final always. All crew will accept all orders and decisions given to them by the Skipper at all times whilst onboard the C-MASTERS vessel or ashore, for the duration of the course until the course is complete and the Skipper is no longer onboard the vessel. If for any reason whatsoever you do not accept an order from the Skipper or his designated substitute, whether you considers it to be reasonable or not, you shall be considered to be in breach of his Articles of sailing. The Skipper shall take any action or decision he considers fit for the wellbeing of the vessel and crew. If you are placed ashore at the nearest port no liability whatsoever shall attach itself to C-MASTERS and neither shall you have redress for any expenses or unused portion of the fee. Neither any redress against the Skipper or C-MASTERS as a result of actions taken by the Skipper. Every attempt will be made to give you maximum sea time. However, if in the Skipper’s opinion weather conditions, safety or any other consideration renders it imprudent, the Skipper’s decision is final.
- VESSEL CHANGE
If C-MASTERS changes vessels, due to any vessel becoming unsuitable, for any reason whatsoever, or a vessel is delayed, this in no way affects the validity of the booking. The Terms and Conditions stated herein remain good.
- INSTRUCTION ON YOUR OWN VESSEL
All conditions herein apply, plus you will be expected to reimburse any travelling or out-of-pocket expenses for the Instructor from our base in Kats to wherever the vessel is lying, and the return journey. Your vessel will be expected to be equipped with the minimum RYA standards and provide the Instructor with all bedding, victualling whilst on board. You, as owner of the vessel, must notify your Insurance Company that there will be a qualified Instructor onboard delivering tuition but you remain the Skipper at all times. Your Insurance should be fully comprehensive and cover all aspects of normal marine insurance for the area in which you are expected to sail, with additional days leeway to allow for adverse weather
No liability is accepted for any vehicles parked in the Marina grounds, or your Possessions in the vehicle, on the pontoons or in the vessels or accommodation. No liability is accepted for you whilst on C-MASTERS’s grounds, in any of the C-MASTERS properties, on ladders, pontoons or vessels. You participate in any aspect of any course at your own risk.
- BREAKAGES OR DAMAGES:
Breakages or damages whatsoever caused must be immediately notified to the Skipper or Principal. You shall be liable for any loss or damage to C-MASTERS training centre equipment, vessel’s equipment, up to and including the first 100 Euro per item.
Certificates will only be issued at the end of a course if, in the opinion of the C-MASTERS Instructors and Principal, you have reached the necessary standard. The Principal and Instructor’s decision shall be final.
Any dispute should be brought to the attention of the skipper or principal at the earliest opportunity to be resolved, and must be received by us by letter. In the event of a dispute not being settled by mutual agreement, any agreements and contracts shall be governed by the laws of the Netherlands and the parties submit to the exclusive jurisdiction of the courts of the Netherlands. All agreements and contracts between customers and C-MASTERS shall be governed by Dutch Law, even when the dispute occurs outside Dutch territorial waters
- DATA PROTECTION