Customer Satisfaction form SB

Customer Satisfaction Form - RYA Shorebased classroom course

We are always striving to improve the standards and relevance of our courses. Please help us by completing this satisfaction form. We appreciate your honest opinion and welcome feedback, positive or not, as it is an opportunity for us to improve our services.

Please voice any concerns to our instructor or to our principal so that these can be quickly addressed. For a copy of our feedback and complaint process, please contact us at seiriuqne.[antispam].@c-masters.nl

Thank you for your co-operation.

My name:*

Email:*

I participated at this shorebased course:*

Starting date of course*

My course took place in:*

Name of instructor:*

Please rate our performance on the following aspects of the course, using a score between 5 and 1:

5 = Very satisfied

4 = Satisfied

3 = Acceptable

2 = slightly unsatisfied

1 = very unsatisfied

Booking the course at the training centre

Information received in preparation of the course:

Information on covid-19 measures received in advance

Do you have any comments on our booking process ?

Classroom of training centre

Hygienic covid-19 measures in classroom

Availability of covid-19 personal protection materials

Desk space (e.g. for chart work)

Comfort in the classroom:

Well organised classroom:

Visual aids in classroom (e.g. white board and monitor screen):

Quality of the food:

Do you have any comments on our classroom ?

Instructor was enthousiastic and energetic:

Instructor was knowlegeable:

Instructor communicated effectively:

Instructor kept you fully informed throughout the course:

Your questions were answered satisfactory:

Do you have any comments on our instructor ?

General content of the course:

The course met my learning objectives:

The course was in line with my expectations:

Pace of the course:

Materials used during the course (e.g. presentation or course pack):

This course has increased my interest in the subject:

Assessment was clearly defined and fair (if applicable):

Do you have any comments on the course ?

I enjoyed it, it was fun :*

My overall satisfaction is:*

What were the best parts of the course ?

What subjects could be improved upon or covered in more detail ?

Any other comments ?

Submit

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Customer Satisfaction Form - RYA Shorebased classroom course

Are you also interested in one of these courses or sailing activities ?

RYA Practical courses

C-MASTERclasses

Experience Builders

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