Where we collect personal data via our websites, it will be obvious to you that you’re providing personal data and how we will be using it.
We make use of Google Analytics service to collect standard information about visitors to the websites and their behaviour. The data provided by Google Analytics is anonymised, however, Google Analytics will place a cookie on your device to enable the service.
Online forms and orders
When you fill out a contact form or place an order via our websites we will ask for information relevant to the specific request or the order. This information will only be used for the purposes of delivering the services we are providing. However, data may be shared with third party service providers for the purposes of delivering the service (e.g. the Royal Yachting Association).
Data storage and retention
Your data, including the results of your assessments, is stored in a CRM on dedicated servers located in the Netherlands. Where you have completed a Booking Form and sent this to us physically, this is stored in a locked cabinet, and is only accessible to the relevant members of staff. We will keep your data for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest.
We use our CRM/CMS for delivering our email newsletters. We make use of a tracking cookie to track the way our newsletters are read. Every time you receive our email newsletter we will include a link to enable you to unsubscribe should you wish to stop receiving them.
Call our office
If you call our office, and where we already have your information stored in our customer CRM database, we may use this information to verify your identity before helping with your enquiry. If you call us as a potential customer, we will ask for the minimal information we need to provide any information relating to your call. We will complete our records with details of your query and if required note information that was given to you.
Any emails we receive are stored on our CRM and locally on our computers within our email client. Access to them is protected via user accounts.
Disclosure of information
We do not share any personal data with any third parties unless it is lawful for us to do so or if we are required by law to do so.
Access to your data
You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your written request. Upon receipt of your request, we will need to verify your identity before providing the information and may contact you to ensure we understand what data you are requesting.
How to withdraw consent and object to processing
Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to raise concerns about the way we are processing your data and would like to raise an objection, you can contact us using the contact details below.
Keeping your data up to date
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
Erasure of your data
You may request us to erase your data from our systems. If you wish to exercise your right to be forgotten by our services, please contact us via the contact details below. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.
How to contact us
You may contact us in writing via C-MASTERS, Veerhaven 3, 4485 PL Kats, The Netherlands, or by e-mail via firstname.lastname@example.org